Privacy Policy

I. Who we are. How we collect your personal data.

Ola Ciao Ltd. with registered office at 22-570 Hood Road Markham Ont L3R4G7 (Canada) is the controller of your personal data processed in connection with use of our Services and other functionalities via this website (referred to as “Ola Ciao”).

Ola Ciao provides a communication platform that allows businesses to communicate with their customers. Hundreds of thousands of merchants worldwide use our service to improve their sales and customer satisfaction rates.

We may collect and process your personal data when we interact with you. We process all personal data that you provide on the Website or that we collect about you when you use our Services as Controller in accordance with the PIPEDA. Personal data includes any information by which we can identify you as a specific person, such as your name, last name, email address or billing information, but also any other information related to you.

We are committed to safeguarding the privacy of your personal data. We will use your personal data in compliance with all applicable laws and regulations relating to data protection and privacy, including:

1. Regulation Personal Information Protection and Electronic Documents Act (PIPEDA) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;

2. Canadian Anti-Spam Legislation (CASL)

II. Contact us

If you have any questions about this Privacy Policy or you wish to exercise any of your rights in relation to your personal data, please contact us at support@OlaCiao.com.

III. What are the purposes and grounds for our processing of personal data?

We may process your personal data for the following purposes:

1. If you have access to and use our Services, according to our Terms & Conditions (https://www.Olaciao.com/terms/)take steps to enter into an agreement with you (purchasing the Services), including preparing and presenting an offer to you (which will vary depending on the scope of the matter) with PIPEDA as the legal basis for processing, also we will process your personal data in order to:

1. perform an agreement for the provision of Services by electronic means, related to the purchase of the Services (Personal Information Protection and Electronic Documents Act (PIPEDA);

2. legal obligations to which the Controller is subject (Personal Information Protection and Electronic Documents Act (PIPEDA);

3. pursue our legitimate interest in a proper provision of Services (Personal Information Protection and Electronic Documents Act (PIPEDA)

4. taking steps to set up and properly maintain your account;

5. improving, fixing, customizing, personalizing the service according to your needs;

6. ensure data safe and security;

7. pursuing claims and defense against claims, including third parties.

2. If you have entered into a contract with us via either a contact form (chat) or e-mail, we will process your personal data in order to:

1. pursue our legitimate interest in response to your enquiry or contact and resolve the issue presented (Personal Information Protection and Electronic Documents Act (PIPEDA))

2. take steps to enter into an agreement with you (purchasing the Services), including preparing and presenting an offer to you (which will vary depending on the scope of the matter) with PIPEDA as the legal basis for processing. Also, If you receive from us information about latest news, special events, offers and other benefits or you subscribe to our newsletter, we will process your personal data on the basis of our legitimate interest (PIPEDA). Remember that you can always revoke your consent (unsubscribe from our newsletter). If you wish to unsubscribe to do so, you can also contact us at the following address support@OlaCiao.com.

3. If you receive from us information about latest news, special events, offers and other benefits or you subscribe to our newsletter, we will process your personal data on the basis of our legitimate interest (PIPEDA). Remember that you can always revoke your consent (unsubscribe from our newsletter). If you wish to unsubscribe to do so, you can also contact us at the following address support@Ola Ciao.com
   If we are required by applicable law provisions, we may also collect consent from you to send you marketing materials.

4. If you follow our social media profiles, we will process your personal data in order to pursue our legitimate interest (PIPEDA), such as:

1. responding to private messages you send us;

2. conducting conversations via the comments under individual posts;

3. sharing our posts with you as a follower of our profile;

4. marketing, consisting of informing you about our services and ourselves through our profile posts;

5. via statistics, presented to us by social media entities, such as Facebook Ireland Ltd., LinkedIn Ireland Unlimited Company, Twitter Inc., including data about the display of our posts, their reach, number of interactions, the demographics of our followers; the data presented to us by Social media entities are statistics, created on the basis of observations by that company of your behavior on our profile.

5. If you apply for a job, we will process your personal data in order to:

1. carrying out the recruitment process in which you are taking part, with point (PIPEDA to the extent of legal obligations to which the Controller is subject),

2. processing of other your data you voluntary send us or processing for the purposes of future recruitment if you consented to it, (PIPEDA);

The provision of your personal data is voluntary, but may be necessary in order to pursue the purposes mentioned above. However, due to the rules applied by social media, we will see your name (or nickname) or photo if you write to us or comment on our post.

IV. What types of data can we process?

We may collect and process different forms of personal data depending on the functionalities you use:

1. If you have access and use our Services, we will process your:

1. 1. identification data such as your name, email address,

1. 2. financial data necessary for the processing of invoices and, also

1. 3. other data you may provide while using these Services, in particular data relating to the conclusion and performance of contract with you.

1. 4. automatically collected information i.e.:

• • • usage and log information, this includes information about your activity, log files, and diagnostic, crash, website, and performance logs and reports;

• • • transaction information;

• • • devices and connection information, this includes information such as hardware model, operating system information, browser information, IP address, mobile network information and device identifiers;

• • • status information, i.e., information about your online and status message changes on our Services, such as whether you are online;

• • • sales data, relating to you, including but not limited to business, financial and product information, and any information relating to your customer, including, but not limited to, order information, payment information, and account information;

2. If you wish to contact us, we will process your identification data such as your name, email address and any other data you may provide using our contact form (chat) or via e-mail contact.

3. We will also process your email address if you subscribe to our newsletter or otherwise consent to the marketing of our services.

4. As part of your activity on our social media profiles, we may process your personal data that you post on your profile and other data related to our use of social media functionality.

5. If you apply for a job, we may process your personal data indicated in the Labor Code or in other specific laws, processed based on legal provisions.

V. Your right to object.

1. You are entitled to object at any time to the processing of your personal data based on legitimate interest. In such case, we will cease to process your data for these purposes, unless there are legitimate grounds that prevent the cessation of processing or the processing may be necessary for the potential establishment, exercise or defense of legal claims.

2. You are entitled to object at any time to the processing of your personal data for direct marketing purposes.

VI. How long do we keep your personal data?

Depending on the purposes and grounds, as described in Section III. above, your personal data will be processed for the time it takes to:

1. Service and process your account in our Services, but no longer than until the account is deleted, except in the case of violation of the Terms by you, resulting in the assertion of claims. In that case, your personal data will be processed for the time necessary to assert claims, but no longer than the period of limitations for claims under generally applicable law.

2. Provide services (duration of the agreement), but if the processing is necessary to fulfill a legal obligation by Ola Ciao, your personal data will be processed for a period of time resulting from generally applicable laws, in particular tax law and accounting regulations. If the processing is necessary for purposes arising from legitimate interests pursued by the Data Controller or by a third party, your personal data will be processed for no longer than necessary for the purposes for which the data are processed or until you object to the processing of your personal data.

3. Resolve your case. Depending on the type of case, your data could also be processed for the time needed to improve performance and the time needed to establish that we have resolved the case correctly, i.e., for the period of limitations for claims.

4. Provide our marketing activities (newsletter), until you object to the processing of your data for this purpose, or revoke your consent to send messages to your email address. Your revocation of consent does not affect the lawfulness of processing prior to the withdrawal of that consent. You can unsubscribe/ withdraw consent by clicking on the opt out link in newsletter, marketing e-mails from us.

5. Interact with you via our social media profiles if you choose to comment on our posts or follow us. Remember that you can always delete your comments under our posts, stop following us or cancel your social media account.

6. Until the end of the recruitment process, in case of consented to the processing of your data for future recruitment purposes, your data will be processed for a period of 48 months, but no longer than until you withdraw your consent to the processing of your data.

VII. Data recipients.

We could provide your personal data to other companies and certain services providers who perform certain business operations on our behalf. These companies and service providers may participate in the processing of Personal Data to the extent necessary to perform services for Ola Ciao. Depending on your activities as described in Section III, recipients of your data may be:

1. Service hosting providers;

2. Website hosting providers;

3. Subjects involved in storing data for us;

4. Entities providing ICT services;

5. Social media providers such as Facebook Ltd., LinkedIn Unlimited Company, Twitter Inc.,

Personal data may also be disclosed to other entities that support our operations, i.e.

1. Services of IT systems,

2. Law firms, auditors;

3. Third-party companies and individuals who facilitate our Services, to provide the Services on our behalf, to perform Services-related services, or to assist us in analyzing how our Services are used, or

4. Entities to which the Data controller is obliged to transfer data under the provisions of law.

VIII. Your rights as a data subject.

By law, you have the following right about your personal data. Further information and advice about your rights can be obtained from your national data protection regulator. If you wish to exercise any of your rights in relation to your personal data, please contact us.

• Right to be informed
  You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Policy.

• Right do access
  You have the right to obtain access to your personal data (if we’re processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your personal data in accordance with data protection law.

• Right to rectification
  You are entitled to have your personal data corrected if it’s inaccurate or incomplete.

• Right to erasure
  This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

• Right to restrict processing
  You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

• Right to data portability
  You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your personal data between our IT systems and theirs safely and securely, without affecting its usability.

• Right to object to processing
  You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).

• Right to withdraw consent
  If you have given your consent for direct marketing, you have the right to withdraw your consent at any time. The withdrawal does not affect the lawfulness of previous processing, but from the time you withdraw your consent we will not process any further personal data. As noted above, if you withdraw consent then we may not be able to provide you with all the benefits of the Ola Ciao platform.

• Right to lodge a complaint Right to explanation & human intervention
  You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. You have the right to obtain an explanation of automated decision, to contest it, to express your views and to obtain human intervention in order to make a new decision.

We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the requested.

Please consider your request responsibly before submitting it. We will respond to your request as soon as we can. Generally, this will be within one month from when we receive your request but if the request is going to take longer to deal with, we will let you know. To find out how to submit a request, please see the Contact Us section.

IX. Automated decision, including profiling.

Except for the cookie-based advertising profiling described below, automated decision-making, including profiling, may take place during your use of our Service, among other things in order to provide you basic rules (“Service onboarding”) and predict your behaviors (i.e., to enable you to take advantage of our benefits and support your use of our Service). The purpose of these activities is for you to be able to use our Service in the best version, plan, and price for you. At the same time, our goal is to support your use of our Service in the most suitable model and form for you.

Your personal data, including data obtained based on your activity and the way you use our Service, will be processed by us in order to evaluate and analyze your activity and information about you. We will analyze and forecast aspects of your behavior and preferences as our client, including in an automated manner, to create your individual profile and present dedicated offers and functionalities (“profiling”).

Certain decisions taken by Ola Ciao at the stage of performance, a contract may be based solely on automated processing of personal data, including on set of rules and algorithms used by Ola Ciao for providing you our Service with all the benefits and improving the Service. These decisions may produce legal effects concerning you or similarly significant effects.

Remember, if you don’t agree with an automated decision that our technology has made in relation to you, you can contact us and we will look into it for you.

You have the right to obtain an explanation of automated decision, to contest it, to express your views, and to obtain human intervention in order to make a new decision.

X. Security of your personal data.

We are committed to ensuring that your privacy is protected, since the security of your privacy, including your personal data, is a priority to us. We take every precaution to ensure that personal data provided by website users is protected from loss, destruction, disclosure, unauthorized access or misuse.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant EU and United States law.

XII. Cookies.

1. General information about cookies:

In common with other companies, we use cookies on our website. Cookies are small text files stored on your computer or other device by websites you visit. For general information on cookies, please visit: www.allaboutcookies.org and www.youronlinechoices.eu.

We use cookies and other technologies to understand, secure, operate, and provide our services.
We use cookies and other technologies to:

1. provide Ola Ciao for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;

2. understand which of our FAQs are most popular and to show you relevant content related to our Services;

3. remember your choices, such as your language preferences, and otherwise to customize our Services for you;

4. understand mobile versus desktop users of our web-based Services, or understand the popularity and effectiveness of certain of our web pages,

5. assess and analyze users’ activity and information; and

6. present advertisements, offers, or promotions (discounts) regarding the products or services of Ola Ciao.

Please note that restricting or blocking the use of cookies on our website may affect its functionality or operation and may prevent you from using specific services.

2. Cookies used by us include:

1. 1. Necessary cookies – Necessary to use our website’s features and Services. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. If you block these cookies, we cannot guarantee access to the associated Services, nor guarantee website performance during your visit.

1. 2. Preferences cookies – Functional cookies allow our website to remember your choices, such as customizations you make to website pages during your visit.

1. 3. Statistics cookies – These help us understand how you use our website. For example, they collect information on which pages on our website you select most frequently, which features you use and which sites you have visited previously. We use this information to improve our website and provide a better user experience.
      They also allow us to provide related entities and third parties authorised to post links on our website with feedback about users visiting their websites. This information may be used by such third parties to improve their websites or services. Analytical cookies are also used to support website layout and functionality testing.

1. 4. Marketing cookies – Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers:

1. 5. Unclassified cookies – Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

3. How to delete cookies?

You can configure your web browser to prevent cookies from being stored on your computer, phone or tablet.

You can delete cookies after we have stored them. To do this, you can use: the relevant functions of your browser, programs for this purpose or the relevant tools available within your operating system.

The following links contain information on how to delete cookies in the most popular web browsers:

• Firefox:https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox,

• Opera: https://help.opera.com/en/latest/web-preferences/,

• Internet Explorer:https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

• Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid

• Safari: https://support.apple.com/en-us/HT201265

4. The effect of changing your browser settings on your use of the Website.

Changing the configuration of your web browser to one that prevents or restricts the storage of cookies may result in restrictions on the functionality of the website. Deleting cookies in the middle of providing a service may lead to similar consequences. This means that some of our services will not be available without cookies, for example, you will not be able to use the contact form.

XI. Links to Other Sites

We strongly advise you to review the Privacy Policy of every site you visit.

Our Service may contain links to other websites operated by unrelated companies and persons (“Third-Party Website(s)”). These links are provided for your information only. The inclusion on the Service of any link to a Third-Party Website does not mean that we accept any responsibility for that Third-Party Website, its content or use, or the use of any features, products and/or services made available through that Third-Party Website.

We have no control over Third-Party Websites or any information or materials contained on them and have not investigated, monitored, or checked any Third-Party Websites for accuracy, completeness, or conformance with applicable laws and regulations. We are not responsible for any damage or caused as a result of your use of, or reliance on, Third-Party Websites or any information or materials contained on them. You access and use Third-Party Websites at your own risk.

XVI. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under-age 13 without verification of parental consent, we take steps to remove that information from our servers.

XVII. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify of any changes by posting the new Privacy Policy on this page. You can see this from the date of the last update, posted at the beginning of the Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.